GetResponse pricing and review

Reachkit, the company I run, makes cold email software, a different job from GetResponse’s mail to subscribers. I checked every price on GetResponse’s own pages on October 25, 2026, and name the review site wherever GetResponse shows no figure.

GetResponse pricing starts at $19 a month for 1,000 contacts on Starter, and since GetResponse doesn’t charge “for the number of messages you send”, list size sets the bill. USD, monthly billing, from getresponse.com/pricing as of October 2026:

• Free: $0 for 500 contacts and 2,500 newsletters a month; emails carry a GetResponse badge. Its free plan page also says 1,000 contacts in the first 14 days.
• Starter: $19 ($15.58 a month billed yearly). 3 users, one automation workflow, AI tools capped at 3 uses, no A/B tests.
• Marketer: $59 ($48.38). 5 users, unlimited workflows, funnels, abandoned cart emails.
• Creator: $69 ($56.58). Marketer plus webinars, courses, paid newsletters and a website builder.
• Enterprise (GetResponse MAX): custom, after a demo; EmailToolTester and Style Factory quote it from $1,099 a month. Adds SMS, transactional email and a dedicated IP.

I could read GetResponse’s dollar prices only at 1,000 contacts. Larger tiers are from EmailToolTester, Style Factory and EmailVendorSelection, which agreed in August 2026; a GetResponse help example confirms Starter at $29 for 2,500. Yearly billing takes 18% off.

How contacts are counted (billing help): GetResponse looks at your peak list size and at everyone added that month, even people you delete later. An address on two lists counts twice. Going over bills the next tier, so a 1,200-contact peak moves a $19 plan to $29. Contacts arriving through forms or the API past your limit add a “List extension fee” every month until removed, yearly plans included. Plans renew automatically, with no refunds.

In practice (my math): a weekly newsletter to 1,000 contacts is $19 on Starter. A store with 5,000 contacts that wants abandoned cart emails needs Marketer at $95, about $77.90 billed yearly. The “$13.30” in GetResponse’s search listing isn’t on the live page; EmailVendorSelection lists it as a 24-month rate under the old plan names.

GetResponse sends marketing email to people who asked to hear from you. You grow a list through its forms, popups, landing pages and webinars, integrations such as Shopify, or a CSV import. Then you segment it and send newsletters or automated workflows. From Marketer up, stores get abandoned cart and price drop emails and revenue tracking.

Opted-in lists only. The anti-spam policy bans bought, rented and scraped addresses. When software flags unusual activity, such as heavy bounces or complaints, the account is limited during a review that GetResponse says mostly ends within 24 hours and can take up to 72, with no sending or exports meanwhile. There’s no inbox warmup or cold sequencing.

AI and MCP. The AI writes subject lines, emails and landing pages and recommends send times. On October 5, 2026 GetResponse launched an MCP server, free on every account: after you sign in, Claude or ChatGPT can search your contacts, draft newsletters and read newsletter stats. A REST API is documented too.

Strengths

• Mail as often as you like. Paid plans charge for contacts, not sends, so a daily newsletter costs what a monthly one does.
• Many jobs on one bill. Email, automation, landing pages, funnels, webinars, courses and websites, by plan (plan guide).
• Support that reviewers name. Most recent five-star Trustpilot reviews are about support, often naming the agent, and search listings show G2 reviewers rating support 8.8 out of 10.
• A free plan and a no-card trial, plus the free MCP server.

Drawbacks

• No refunds. “We don’t issue refunds”, says the refund policy. Billing comes up in about half of the 20 latest one- and two-star Trustpilot reviews.
• Counting that raises the bill. Deleted contacts and duplicates across lists both count.
• Account locks. Flagged accounts can’t send during a review; blocked accounts recur in low reviews.
• A narrow Starter plan. One workflow and 3 AI uses; SMS needs Enterprise.

GetResponse holds 4.2 out of 5 on Trustpilot from 1,043 reviews as of October 2026: 65% five-star, 26% one-star. Search listings show 4.3 on G2 from about 1,140 reviews and 4.2 on Capterra from about 525.

Happy reviewers mostly write about support: “GR support is so fast!” (May 2026). One-star reviews cluster around billing and the no-refund rule, blocked sending or accounts (“Despite paying for a 12-month plan in full, my email-sending ability was blocked”, October 2026), and cancelling. Some reviewers say access ended the moment they cancelled, while the help center says an account stays active until the paid period ends.

GetResponse fits a small business, online store or creator mailing people who signed up, often: two newsletters a week cost the same as one a month. Creator earns its price if you’d otherwise pay separately for webinars and a course platform.

Look elsewhere if your contacts come from a database or a scrape, which the policy forbids, or if you keep many overlapping lists, since each copy of an address is billed. When I email prospects who never opted in, I send from lookalike domains kept away from any newsletter account (how that setup works).

• Mailchimp: also billed by contacts, from $13 a month for 500, counting unsubscribed contacts too. At 10,000 contacts, third-party tables put Essentials at about $110 against $79 for GetResponse Starter.
• MailerLite: from $12 a month for 500 subscribers, and free for 250.
• Brevo: billed by emails sent instead, from $9 a month for 5,000.
• ActiveCampaign: behavior-based automation, from $15 a month billed yearly for 1,000 contacts.
• systeme.io: funnels, courses and email in one account, free up to 2,000 contacts.
• Reachkit (our product): for the B2B prospecting GetResponse’s anti-spam policy rules out, kept apart from your GetResponse account and main domain. Reachkit finds verified leads, buys separate domains at $15 a year, creates Google Workspace or Microsoft 365 mailboxes on them at $5 each per month, warms them automatically and gathers replies in its Unibox, from $39 a month per workspace.