Reachkit

Privacy Policy

Last Updated: March 28, 2025

Introduction

Welcome to Reachkit (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email outreach automation services, website, and related applications (collectively, the “Service”).

Reachkit provides B2B email outreach services designed to help businesses scale their email campaigns. Our services include email warmup, verification, and campaign management tools. This Privacy Policy applies to information we collect through our Service and in email, text, or other electronic communications between you and Reachkit.

California Notice at Collection: See the “California Privacy Rights” section below for important information about your rights under California privacy laws.

Personal Information We Collect

We may collect personal information from you from a variety of sources. We may combine personal information that we obtain from various sources.

Information You Provide to Us

Personal information you may provide to us through the Service or otherwise includes:

  • Contact data, such as your first and last name, email address, billing and mailing addresses, professional title, company name, and phone number.
  • Account data, such as the username and password used to establish an online account, information about where you found us, email addresses used for outreach campaigns, and any information you add to your account profile.
  • Demographic data, such as your city, state, country of residence, and postal code.
  • Communications data based on our exchanges with you, including when you contact us through the Service, social media, or otherwise.
  • Transactional data, such as information relating to or needed to complete your orders, including order numbers and transaction history.
  • Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
  • User-generated content, such as reviews, comments, questions, messages, and other content you generate, transmit, or make available through the Service, as well as associated metadata.
  • Financial data, such as your financial account numbers or payment card information, including corporate payment card information.

Information Collected Automatically

We, our service providers, and our business partners may automatically log information about you, your device, and your interaction with the Service, our communications, and other online services, including:

  • Device data, such as your computer or mobile device’s operating system type and version, browser type, screen resolution, IP address, unique identifiers, language settings, and general location information such as city, state, or geographic area.
  • Online activity data, such as pages you viewed, how long you spent on a page, navigation paths between pages, information about your activity on a page, access times, and duration of access.
  • Communication interaction data, such as your interactions with our emails or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags, which may be embedded in our emails.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. These technologies help us remember your preferences, analyze usage patterns, and provide personalized experiences.

Information from Third-Party Sources

We may obtain personal information about you from other sources, including:

  • Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
  • Private sources, such as data providers and social media platforms.
  • Our customers who may provide your business contact information.
  • Service providers that provide services on our behalf or help us operate the Service or our business.
  • Marketing partners, such as joint marketing partners.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Service Delivery and Operations

  • Providing and operating the Service
  • Establishing and maintaining your user account
  • Enabling security features, such as sending security codes
  • Communicating with you about the Service
  • Providing customer support
  • Processing and fulfilling orders and transactions

Service Personalization

  • Understanding your needs and interests
  • Remembering your devices and preferences
  • Personalizing your experience with the Service
  • Tailoring our communications based on your preferences

Research and Development

  • Analyzing and improving the Service and our business
  • Developing new products and services
  • Creating aggregated, de-identified, or anonymized data for business purposes

Marketing and Advertising

  • Sending direct marketing communications
  • Personalizing marketing messages based on your interests
  • Facilitating interest-based advertising
  • Managing our relationship with you

Service Improvement and Analytics

  • Analyzing usage patterns and user activity
  • Understanding which pages are most visited
  • Measuring the effectiveness of our emails and content
  • Developing new features and functionality

Compliance and Protection

  • Complying with applicable laws and legal processes
  • Protecting our rights, privacy, safety, or property
  • Enforcing the terms that govern the Service
  • Preventing fraud, abuse, and security incidents

How We Share Your Personal Information

We may share your personal information with the following parties:

Affiliates

Our corporate parent, subsidiaries, and affiliates.

Service Providers

Third parties that provide services on our behalf or help us operate the Service, such as hosting, information technology, customer support, email delivery, marketing, and analytics providers.

Payment Processors

Any payment card information you use to make a purchase is collected and processed directly by our payment processors. We do not store your complete payment card details.

Advertising Partners

Third-party advertising companies for interest-based advertising purposes.

Subscribers and Other Users

If you participate in our email warmup network, your information (such as your name, email address, and contact information displayed in your email signature) will be shared with other participants in the warmup network. Additionally, certain user-generated content may be publicly displayed and include your information.

Data Providers

We may share your information with data providers to maintain accurate information about you in our and our data providers’ databases.

Professional Advisors

Lawyers, auditors, bankers, and insurers who provide professional services to us.

Authorities and Others

Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

Business Transferees

Parties to business transactions such as a merger, acquisition, sale of assets, or bankruptcy, where personal information may be disclosed or transferred as part of the transaction.

Your Choices

You have several choices regarding your personal information:

Account Information

If you have registered for an account, you can review and update certain account information by logging into your account.

Marketing Communications

You may opt-out of marketing emails by following the unsubscribe instructions in our emails or by contacting us. Note that even if you opt-out of marketing emails, you may still receive service-related communications.

Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies and to delete them. For more information, see our Cookie Policy.

Do Not Track

Some browsers have a “Do Not Track” feature that signals to websites that you do not want to have your online activities tracked. Our Service currently does not respond to “Do Not Track” signals.

Security

We implement appropriate technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security system is impenetrable, and we cannot guarantee the security of your personal information. You are responsible for maintaining the security of your account credentials.

International Data Transfers

We are headquartered in the United States and may use service providers in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

If you are located in the European Economic Area, United Kingdom, or Switzerland, please see our “Notice to European Users” section below for additional information.

Children’s Privacy

The Service is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian of a child under 18 and believe we have collected their personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email, through the Service, or by other means. Your continued use of the Service after the effective date of a revised Privacy Policy indicates your acceptance of the changes.

California Privacy Rights

This section applies only to California residents under the California Consumer Privacy Act (“CCPA”) and other applicable California privacy laws.

Rights Under California Law

As a California resident, you have the following rights:

  • Right to Know/Access: You can request information about the categories of personal information we collect, the sources from which we collect it, the purposes for which we use it, the categories of third parties with whom we share it, and the specific pieces of personal information we have collected about you.

  • Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions.

  • Right to Correct: You can ask us to correct inaccurate personal information that we have about you.

  • Right to Opt-Out: You can opt-out of the sharing of your personal information for interest-based advertising purposes and/or from the “sale” of your personal information (as defined by the CCPA).

  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

Exercising Your California Privacy Rights

To exercise your rights to know, access, delete, or correct your personal information, you can submit a request:

We will verify your identity before responding to your request, which may require you to provide additional information. You may authorize an agent to submit a request on your behalf, provided the agent has your written permission or legal authority to act for you.

Categories of Personal Information We Collect and Disclose

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers (name, email address, IP address)
  • Commercial information (purchase history, products considered)
  • Internet/network activity (browsing history, interaction with our website)
  • Professional information (job title, company name)
  • Geolocation data (general location based on IP address)

We may disclose each of these categories of personal information to our service providers and the other parties described in the “How We Share Your Personal Information” section for business purposes. We may also “sell” or “share” (as defined by the CCPA) certain categories of personal information to advertising partners for interest-based advertising purposes.

Opt-Out of Sale/Sharing of Personal Information

To opt-out of the “sale” or “sharing” of your personal information for interest-based advertising purposes, you can:

  • Send an email to [email protected]
  • Use browser privacy controls like the Global Privacy Control (GPC) signal

Notice to European Users

Applicability

This section applies to individuals in the European Economic Area, United Kingdom, and Switzerland (collectively, “Europe”).

Data Controller

Reachkit is the controller responsible for the processing of your personal information covered by this Privacy Policy.

Legal Basis for Processing

We process your personal information on the following legal bases:

  • Performance of a Contract: When we need to process your data to perform our contract with you.

  • Legitimate Interests: When processing is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. Our legitimate interests include providing and improving our services, marketing our services, and protecting our business.

  • Consent: When you have given us specific consent to process your personal information.

  • Legal Obligation: When we need to comply with a legal obligation.

Your Rights Under European Data Protection Law

If you are in Europe, you have the following rights:

  • Access: You can request access to your personal information and obtain a copy of it.

  • Correction: You can ask us to correct inaccurate or incomplete data.

  • Erasure: You can ask us to delete your data in certain circumstances.

  • Restriction: You can request that we restrict the processing of your data.

  • Data Portability: You can ask for a copy of your data in a structured, commonly used, and machine-readable format.

  • Objection: You can object to our processing of your data, particularly when based on legitimate interests or for direct marketing.

  • Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority in your country of residence.

International Data Transfers

When we transfer your personal information outside Europe, we implement appropriate safeguards to ensure an adequate level of protection, such as:

  • Transferring to countries that have been recognized as providing an adequate level of protection
  • Implementing standard contractual clauses approved by the European Commission
  • Relying on derogations for specific situations, such as with your explicit consent

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: [email protected]
  • Address: 5214F Diamond Heights Blvd #3282, San Francisco, CA 94131 United States
  • Phone: +1 (415) 212-9062