Dialpad pricing and review

Reachkit makes a cold email tool, not a phone system, and wrote this page. Every price here was checked on November 4, 2026 against Dialpad’s own pricing page and help center.

Dialpad pricing starts at $15 a user a month for a business line and tops out at $149 for its largest contact-center plan. These are the prices dialpad.com/pricing showed on November 4, 2026, in USD per user per month. Its Connect and Sell buy links point to annual billing, and Dialpad says prices can differ by region and currency.

Billing terms. Third-party guides list Connect at $27 and $35 billed monthly and put Pro’s minimum at 3 users; confirm both with Dialpad. Sell and Support Advanced run month to month or yearly, Premium is yearly only, and both go through sales.

On top of seats. Some calls and texts are billed per minute or per message, at rates that depend on plan, number type and destination. Dialpad’s help center says Sell and Support users pay per-minute rates, from $0.01 a minute in the US on its rates page, though the Sell Essentials card says unlimited US and Canada minutes; ask which applies. Invoices add taxes, regulatory fees such as E911 and Dialpad’s own per-user cost recovery fee, and the pricing page shows no amounts. Resolve spends AI Agent Credits only on conversations where the agent looks something up or acts; sales sets the credit price.

What a typical setup costs: one business line on Connect Standard is $15 a month ($180 a year). Three people who want calls logged to HubSpot pay $75 a month on Pro, and so does a team of two if the 3-user minimum applies. Five SDRs cold calling with local presence and voicemail drop come to $295 a month on Sell Advanced, quoted by sales. All before taxes, fees and usage charges.

Dialpad gives a business cloud phone numbers and runs calls, texts, video meetings and call routing on computers, phones, tablets or desk phones. Dialpad says most small businesses are running within a day.

AI is the part Dialpad leads with. Every Connect plan transcribes calls live, transcribes voicemails and writes a recap with action items, using Dialpad’s own AI models.

Sell adds a power dialer, local presence (showing a number local to the person you call) and voicemail drop, and logs notes and CRM updates. Managers can listen in or take over a call, and Live Coach suggests answers mid-call. Support adds contact-center routing, and Resolve runs AI agents for customer service.

There’s a REST API with webhooks, and an MCP server (a way to let AI assistants use Dialpad) offered through sales.

Strengths

• A low, public entry price. Connect Standard is $15 a user on annual billing, with a 14-day trial and AI transcripts included (pricing).
• Reviewers like the AI. G2’s review summary says users “consistently praise the user-friendly interface and AI-powered features”.
• Sales calling in one app. Sell combines the power dialer, local presence, voicemail drop, CRM logging and live coaching (Sell, pricing).
• Open to builders. The API allows 1,200 requests a minute on most endpoints, with webhooks and live event streams (developer docs).

Drawbacks

• The invoice is higher than the list price. Taxes, regulatory fees and a per-user cost recovery fee are added; the pricing page shows no amounts.
• Support is a repeated complaint, and phone support starts at Connect Pro (small business page).
• Higher tiers need a sales call, including Sell and Support Advanced and Premium, Connect Enterprise and Resolve.
• No reselling. Dialpad’s terms bar renting, reselling or “service bureau” use, so agencies can’t resell it to clients (terms).

Dialpad Connect holds 4.4 out of 5 on G2 from about 4,200 reviews, and Dialpad’s listing on Capterra shows 4.2 from about 570, as of November 2026. Trustpilot shows 4.0 from 3,238 reviews; Dialpad invites reviews there, and most five-star ones shown are invited.

Praise centers on the AI call notes and an app that’s easy to pick up. Complaints cluster around support, billing and call quality: a Trustpilot reviewer wrote in October 2026 that “They take weeks to respond to anything”, and an r/VOIP thread is titled “Dialpad Support is some of the worst in the industry.” Capterra reviewers describe being billed after cancelling, and G2 reviewers often mention dropped calls or uneven quality on weak connections.

Dialpad fits a small business that wants phone numbers with transcripts and call summaries written for it, and a sales team that cold calls and wants local presence, voicemail drop and coaching in one app, or a contact center that wants AI agents from the same vendor.

Look elsewhere if you’re an agency wanting to resell phone lines, or need the full monthly bill before a sales call. Dialpad doesn’t send cold email, so teams that also email need a separate sender. If you pick Dialpad, I’d ask for a quote with every fee listed before signing a yearly plan.

• Close: a sales CRM with calling and SMS on every plan, from $9 a user billed yearly; its power dialer starts on Growth at $99 billed yearly. See the Close profile.
• Apollo: a contact database with sequences and a dialer; free plan, Basic at $49 per seat billed yearly. See the Apollo profile.
• Reply.io: email, LinkedIn and calls from a built-in dialer in one sequence, on the $99-per-user Multichannel plan. See the Reply.io profile.
• Outreach: enterprise sales sequences with a dialer and meeting recording, quote only. See the Outreach profile.
• Reachkit (our product): for the email half of a call-and-email routine. Its plans include separate sending domains it registers, Google or Microsoft mailboxes it sets up and warms, and a push of positive replies into HubSpot or Zoho, two CRMs Dialpad also connects to. It makes no calls and has no direct Dialpad connection.