Aircall pricing and review

Reachkit, which wrote this page, makes cold email software and doesn’t sell phone service. Every price below was taken from Aircall’s US pricing page and help center on November 5, 2026; anything else is labeled third-party.

Aircall pricing starts at $30 per license a month on annual billing, and every plan needs at least three licenses, so the smallest account costs $90 a month. These are US prices from aircall.io/pricing on November 5, 2026, and Aircall’s other country pages show different prices.

Monthly billing costs more. Aircall says yearly saves 25% but its page text shows no monthly prices. Third-party guides list $40 (Essentials) and $70 (Professional); $70 would be a 29% gap, so confirm with Aircall.

Extras: $6 a month per extra number, AI Assist Pro (live help during calls) at $49 a seat, WhatsApp at $10 a seat. AI Assist is included from Professional and a paid add-on on Essentials ($9 a license, per third parties). International call and SMS rates are quoted on request, and usage is billed monthly even on yearly plans. AI Voice Agents on their own start at a $99 monthly minimum, then $0.29 a minute; bundles, billed monthly on a yearly commitment, start at 1,000 minutes for $250, and custom rates above 50,000 minutes go as low as $0.12.

What a typical setup costs, billed yearly: three people on Professional pay $150 a month. Five SDRs with the Power Dialer and voicemail drop pay $250 a month ($3,000 a year), or $495 with AI Assist Pro. Usage, taxes and numbers beyond the one included per plan come on top.

Aircall puts a business phone line in an app. Users take calls in the Aircall Workspace on desktop, browser or mobile, and admins buy local or toll-free numbers and manage the team in the Dashboard.

Support teams get IVR and a shared inbox, plus smart routing and queue callbacks on Professional. Sales teams on Professional get a Power Dialer, voicemail drop, whisper and barge for managers, and Outbound Campaigns, where admins import contacts and set dialing and retry rules. Texting US numbers needs carrier registration (A2P 10DLC) first.

Calls, recordings and notes log to CRMs and helpdesks such as Salesforce, HubSpot, Zendesk and Pipedrive. AI Assist writes call summaries and scores calls, AI Voice Agents handle inbound and outbound calls in 38 languages, and AI Messaging Agents cover SMS and WhatsApp. There’s a REST API with webhooks. Aircall MCP, an official connector giving Claude or ChatGPT read access to your call data, is in a read-only beta you join through your account manager; third-party servers also exist.

Strengths

• Quick to get going. G2’s review summary says users “consistently praise Aircall for its ease of use and intuitive design, which allows for quick setup”.
• Fits into the CRM. 250+ integrations, and Software Advice named Aircall “Best for Integrations” in its 2026 call center software report.
• A readable bill. Two plans carry public prices, and the pricing FAQ says “There are no administrative recovery fees or hidden surcharges” (pricing).
• Sales calling in one seat. Professional bundles the Power Dialer, voicemail drop, outbound campaigns, coaching and live monitoring.

Drawbacks

• A three-license floor. One person still pays for three: $90 a month.
• Essentials is thin for sales. No Power Dialer or voicemail drop, and call summaries cost extra.
• Usage on request. International calling and SMS rates aren’t published.
• Firm contracts. Plans renew automatically, committed licenses on yearly plans can’t be cut mid-term, and accounts over 10 seats cancel by email with 30 days’ notice (cancellation help).

On G2, Aircall holds 4.4 out of 5 across more than 1,600 reviews, and Capterra shows 4.2 from about 465 (both as of November 2026). Trustpilot scores it lower: 3.0 from 1,098 reviews, with 58% five-star and 29% one-star. Aircall invites reviews on that site and answers 96% of the negative ones.

In product reviews, people single out ease of use, the integrations and the way calls log automatically in Salesforce and HubSpot. A Trustpilot reviewer wrote in September 2026: “It has quickly become my #1 calling software.” The complaints that repeat are about billing and support more than the app: charges after cancelling, and support that’s hard to reach (“No ability to speak to a human being”, a one-star review from October 2026). Some G2 reviewers also mention call quality on unstable internet connections.

Aircall fits a sales or support team of three or more that lives in Salesforce, HubSpot or a helpdesk and wants calls logged there without work.

A solo user or a pair would still pay for three licenses, so they’re better served elsewhere, as is anyone who needs international call rates in writing before you buy. Aircall doesn’t send email, so outbound that mixes calls and email needs a separate sender. On a yearly plan, I’d set a reminder 45 days before renewal, since notice is due 30 days before the term ends.

• Dialpad: starts at $15 a user on yearly billing and includes AI call recaps; its Sell line, built for sales calling, starts at $39. See the Dialpad profile.
• Quo: built around shared numbers for small teams at $15 a user on yearly billing, but its Fair Use Policy rules out cold calling and auto-dialers. See the Quo profile.
• Close: every plan of this sales CRM includes calling and texting, and the power dialer arrives on Growth, at $99 a user with yearly billing. See the Close profile.
• Retell AI: for teams that want just an AI phone agent; it charges $0.07 a minute and no platform fee. See the Retell AI profile.
• Reachkit (our product): handles the email side when your outreach mixes calls and email: verified leads, sending domains and mailboxes it sets up and warms for about three weeks, and every reply in one Unibox, with positive ones pushed to HubSpot, the same CRM where Aircall logs calls. It makes no calls and doesn’t connect to Aircall. See Reachkit pricing.