Workspace Settings and Preferences
Team and Settings
Reachkit’s Preferences page controls how your campaigns, warmup, and notifications behave. Most of these settings are workspace-level and affect everyone, but your notification preferences are personal to you.
Accessing Settings
Navigate to Settings from the sidebar, then select Preferences.
Campaign Protection
Automatic safety measures that protect your sender reputation. Both apply to the whole workspace.
High Bounce Protection Pauses a campaign when its bounce rate climbs too high, which usually means it’s sending to bad addresses, and emails every member with campaign access. On by default, with a threshold of 5%. When enabled, you can adjust the threshold.
Warmup Health Protection Pauses any campaigns running through an inbox when that inbox’s warmup health score drops below the threshold, and emails every member with inbox access. Warmup itself keeps running so the inbox can recover. Off by default, with a threshold of 70 out of 100. When enabled, you can adjust the threshold.
Unibox
Other Replies When enabled (the default), Reachkit stores all incoming emails to your connected inboxes in the “Others” tab of Unibox. Disable this if you only want campaign-related emails stored on Reachkit’s servers.
Your Notifications
These preferences are personal to you, not shared with the workspace. Every member sets their own, regardless of their other permissions.
| Setting | Default | What It Does |
|---|---|---|
| Reply emails | All campaign replies | Which replies email you, ranked by importance (see thresholds below) |
| Unread reminder emails | On | A daily email when positive replies are sitting unread |
New replies always chime while you’re in the app; there is nothing to configure there.
Workspace events (an inbox disconnecting, a lead import or Lead Finder search finishing, a campaign paused for bounces, inboxes deactivated for warmup health) email every member with access to the relevant feature (campaigns or inboxes), not only the person who started them or the workspace owner. These have no switch.
The email threshold options are:
- Off - No reply emails
- Positive replies only - Interested leads and meeting requests from your campaigns. Lowest noise.
- All campaign replies - Every reply from someone you emailed in a campaign, positive or not
- All replies - Every human reply, including forwards and messages outside your campaigns. Auto-replies are always excluded.
Team Notifications
Shared by everyone in the workspace.
Slack Sets which replies post to your team’s connected Slack channel, using the same threshold options as email (Positive replies only, All campaign replies, All replies). Connect a channel first under Settings → Integrations.