Reachkit offers a few ways to get help. Support is available on all plans.

Support Chat

The fastest way to get help is the support chat, available from any page in Reachkit.

Starting a Conversation

Click the chat button in the bottom corner of the screen to open the support panel, then click Ask a Question to start a new conversation.

Helper Bot

When you start a conversation, you’ll first talk to Helper Bot, an AI assistant that can answer questions about features, look up help articles, and check on the status of your inboxes and campaigns.

Human Support

If the bot can’t resolve your issue, you can request to be connected to a human support agent. The bot will offer this when it thinks you need it, or you can just ask.

Once an agent is available, they’ll join the conversation and pick up where the bot left off.

Conversation History

Previous conversations are saved and visible when you open the chat. You can revisit them to reference past solutions or continue a discussion.

Feedback

After a conversation is resolved, you can rate your experience and leave feedback.

Help Center

Browse all help articles by visiting the Help section. You can also access it from the support chat via the Browse Help Articles link.