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Webhooks

API, Webhooks and Integrations

Reachkit’s webhook functionality allows you to receive real-time notifications about events in your cold email campaigns directly to your own systems or third-party applications.

Setting Up Webhooks

  1. In your Reachkit dashboard, navigate to Settings
  2. Select the Integrations tab
  3. Find the Webhooks section
  4. Click Add Webhook
  5. Enter:
  • A name for your webhook (for your reference)
  • The destination URL that will receive the webhook
  • Select the events you want to trigger this webhook
  1. Click Create Webhook

Available Webhook Events

Reachkit can send webhooks for these events:

  • inbox.disconnected - When an email account disconnects
  • campaign.launched - When a campaign starts
  • campaign.paused - When a campaign is paused
  • campaign.resumed - When a paused campaign is resumed
  • campaign.email_sent - When an email is sent from a campaign
  • lead.replied - When a lead status becomes replied
  • lead.bounced - When a lead gets marked as bounced
  • lead.unsubscribed - When a lead opts out
  • unibox.new_message - When a new message appears in Unibox

Webhook Payload Format

For security reasons, webhook payloads include only reference IDs rather than complete data. Each event type includes specific IDs:

  • inbox.disconnected: Contains inbox_id
  • campaign.launched: Contains campaign_id
  • campaign.paused: Contains campaign_id
  • campaign.resumed: Contains campaign_id
  • campaign.email_sent: Contains campaign_id and lead_id
  • lead.replied: Contains lead_id and campaign_id
  • lead.bounced: Contains lead_id and campaign_id
  • lead.unsubscribed: Contains lead_id and campaign_id
  • unibox.new_message: Contains conversation_id and inbox_id

The full payload will have this structure:

{
 "event_type": "lead.replied",
 "data": {
   "lead_id": "lead_456",
   "campaign_id": "campaign_123"
 },
 "timestamp": "2025-03-31T14:22:53Z"
}

To retrieve complete information about these entities, you’ll need to make a separate API call using the provided IDs.

Managing Webhooks

To manage your webhook configurations:

  1. Go to Settings > Integrations > Webhooks
  2. From here you can:
    • Edit existing webhooks
    • Delete webhooks you no longer need
    • Create additional webhooks

Need Additional Events?

If you need webhook events that aren’t currently available, please contact our support team. We’re continuously expanding our integration capabilities based on user feedback.