What is Unibox?

Unibox is Reachkit’s centralized inbox that brings all your email conversations into one clean interface. It eliminates the need to switch between multiple email accounts when managing your outreach campaigns.

The Unibox Interface

Unibox features an intuitive two-pane design:

Left pane: Lists all your conversations
Right pane: Displays the selected conversation thread with a response editor at the bottom

The response editor includes attachment support and can be maximized to full screen when you need more space.

Primary and Others Tabs

Unibox organizes your emails into two tabs:

Primary: Contains all replies related to your outreach campaigns
Others: Contains all other emails sent to your connected inboxes

This separation helps you focus on campaign-related conversations while still having access to all your emails.

Managing Campaign Replies

When viewing campaign replies in the Primary tab:

See which campaign and sequence step generated the reply
Respond directly from the appropriate connected inbox
Track the status of conversations with your leads

Handling Non-Campaign Emails

For emails that arrive in your Others tab:

Respond just like you would to campaign emails
Associate relevant emails with campaign leads if needed by using the “Associate with Lead” option
This ensures all campaign-related communication is properly tracked

Privacy Settings

If you prefer not to store non-campaign emails in Reachkit:

Go to Settings → Preferences
Find the Unibox section
Disable “Other Replies”

With this setting enabled, only campaign-related replies will be stored on Reachkit’s servers.

Getting Started

No setup is required to use Unibox. As soon as you connect email accounts to Reachkit, Unibox begins tracking your conversations automatically. Simply click the “Unibox” button in the left sidebar when the replies start pouring in.