What is Unibox?

Unibox is Reachkit’s centralized inbox that brings all your email conversations into one clean interface. It eliminates the need to switch between multiple email accounts when managing your outreach campaigns.

The Unibox Interface

Unibox features an intuitive two-pane design:

Left pane: Lists all your conversations
Right pane: Displays the selected conversation thread with a response editor at the bottom

The response editor can be maximized to full screen when you need more space. You can attach files using the paperclip icon and add inline images using the image icon in the toolbar.

Primary and Others Tabs

Unibox organizes your emails into two tabs:

Primary: Contains all replies related to your outreach campaigns
Others: Contains all other emails sent to your connected inboxes

This separation helps you focus on campaign-related conversations while still having access to all your emails.

Managing Campaign Replies

When viewing campaign replies in the Primary tab:

See which campaign and sequence step generated the reply
Respond directly from the appropriate connected inbox
Track the status of conversations with your leads

Handling Non-Campaign Emails

For emails that arrive in your Others tab:

Respond just like you would to campaign emails
Associate relevant emails with campaign leads if needed by using the “Associate with Lead” option
This ensures all campaign-related communication is properly tracked

Unibox Settings

You can configure Unibox behavior in Settings → Preferences:

Other Replies When enabled, Reachkit stores all incoming emails to your connected inboxes in the “Others” tab. Disable this if you only want campaign-related emails stored on Reachkit’s servers.

Alert Level Controls which messages trigger Slack and email notifications:

Primary only - Messages from leads and manual conversations (excludes auto-replies)
Human replies only - All messages except auto-replies
All messages - Every incoming message including auto-replies

This setting does not affect custom webhooks or Zapier, which always receive all events.

Getting Started

No setup is required to use Unibox. As soon as you connect email accounts to Reachkit, Unibox begins tracking your conversations automatically. Simply click the “Unibox” button in the left sidebar when the replies start pouring in.

Understanding Unibox